Most Frequently Asked
Are honestbee prices higher than in-store?
When you shop at stores that carry a label “Today’s best price”, you pay the latest price given to us by our partners (the stores you see on honestbee)—without a mark-up.
“Today’s best price” means that you get to enjoy the same price as in the store on the day you place your order. For example, if you place your order on Monday, with delivery for Tuesday, you pay Monday’s in-store price.
The subtotal that you see on our website or mobile apps when you place your order is final. You will not pay more. Even if the in-store price of some of your items on the day when we shop for them is higher.
Occasionally prices on honestbee.hk website and mobile apps may be higher than in-store. We offer the most competitive pricing we can for each of our partners with higher than in-store prices. To find out which stores offer “Today’s best price”, navigate to the Stores page and check the labels below the store logos.
Why can’t I find my address on honestbee?
honestbee currently serves all of Hong Kong Island. If you don’t live on Hong Kong Island, please sign-up and we will be in contact when we expand our delivery zone.
If you live on Hong Kong Island and cannot find your address, please enter only your street name and number, e.g. 41 Graham Street.
Why haven’t I received order confirmation/final receipt?
We send you the order confirmation immediately after you have placed an order. Occasionally emails end up in the junk/spam folder. Take a look there.
We aim to send you your receipt 15 minutes after you have received your delivery. Occasionally, there might be a delay. However, rest assured, you will get your final receipt within 48 hours of delivery.
How do I use a reward?
- Log in to your honestbee account.
- Once you have finished selecting items, click the cart icon.
- You will have a chance to review your order. Once you have done that, click Check Out.
- Scroll down. You will see the Enter Reward Code field after Payment.
- Enter the reward code and click Apply or select from rewards available to you in your rewards wallet..
- If the reward you want to use has a minimum spend, you need to meet it to redeem the reward. Minimum spend is the Subtotal of your order. The service charge is not included in the minimum spend. Learn more
Why are items missing from my order?
Although our goal is to fulfil every order, sometimes we find out an item is out of stock only when our concierge shopper is doing your shopping at the actual store near to you.
If an item is missing from your order, check your final receipt (usually sent within 15 minutes) if on it the items are marked as delivered or out of stock. If the items are shown as delivered, but they’re not there, please contact us.
What happens if an item is out of stock?
At most stores you can select a substitute after you’ve added an item to cart. Or you can let your shopper contact you from the store to suggest a substitute similar in price and quantity to your original choice. If your shopper can’t reach you, we won’t buy the substitute.
Some stores currently don’t offer substitutes or offer one of the options—”Let shopper suggest” or “Choose a substitute now”. Just click on a product to see which option is available.
If you choose not to substitute, or if your preferred substitute is not available, we'll remove the item and adjust your final receipt accordingly.
How does honestbee refund charges for out of stock items?
Your card is only charged after you receive your delivery. If an item is out of stock, your receipt is adjusted before we make deductions.
What is a substitute?
A substitute is what we will buy if your original item of choice is out of stock. Some stores currently don’t offer substitutes or offer one of the options—”Let shopper suggest” or “Choose a substitute now”. Just click on a product to see which option is available.
How do I leave instructions for my concierge shopper?
Our trained concierge shoppers always carefully choose items to make sure you get fresh, good quality produce. If you want to leave more specific instructions, for example, “Please ask the butcher to grind my meat coarsely,”, you can do it after you add an item to your cart in the “Add instructions” box.